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The best marketing tool

The best marketing tool

Customer satisfaction is always a big factor in the success or failure of a business. A friend shared her experience when she and her hubby dined at a well-known hotel. She described how they were badly treated by the hotel staff and vowed never to go back to that...

The satisfied customer

No aggressive marketing strategy beats that of a satisfied customer. They market your products and services faster than the speed of light. That may be an exaggeration but word-of-mouth marketing reaches others in a more convincing way. Why so? The rants and raves of...

Customer service update

Just want to give you an update about these three candidates on my previous report:      Candidate No. 1 – Mom’s watch is doing fine now, no more headaches for her, and no more trips to that watch repair shop for the nth time!      Candidate No. 2 –...